Had to wait outside for over hour and half to pickup.

The car exterior and interior is dirty. The pick up took 90 minutes. The pick up staff are inefficient.

I have to wait for about 2 hours to get the car. More than 2 other customers in the line cancelled their booking due to the long waiting time.

The Car was great, but we had to wait too long for the vehicle. The service at the counter was excellent.

Hidden location, 2 shuttles needed. Run down shop. Sloppy workers. Poorly lit area outside, where the cars are. Happy with the car though. NU let me wait at checkout in line with people checking in: Made me nervous, because I had flight to catch. Then they only took the keys. Worst: Got billed about $103 extra by mistake. Luckily they refunded it, so I'm happy with the price I paid.

Staff was very friendly, I believe the young man's name was Joshua