Excellent

Had to wait almost 30 minutes for shuttle even though I provided flight details. Car had problem with electronics (tire pressure warnings, brake warnings).

The staff tried to sell the extra insurance with telling the scary things.

Instructions on how to find it were not clear and really they should have someone at the airport with a sign at all times (our flight was delayed). There was a large additional fee for no-risk cover and the woman serving us did not explain it well - wish I could have known about that in advance. The fuel hold also was not removed and there was a huge queue. We were offered an upgraded car which was great, and we loved the vehicle.

no sign of goldcar rep in terminal, would have been helpful to be told to look for their minibus in car park before arrival

easy good value

Like: very reasonable price.
Dislike: Although not pressed myself, a person picking up a car at the same time was subject to hard sell tactics over extra insurance.