We didn't check thoroughly at the start. After four to five days of driving, the weather got hot, and we found the air conditioning wasn't working. After reporting to customer service, their staff gave us a replacement vehicle (which took a six-hour round trip). Really appreciated their effort! Great service! Thank you!

The store is outside the airport. Called staff to pick us up; the shuttle service was prompt.

Car was a little old and not completely clean but generally in acceptable condition.

Staffs are polite and helpful. Good car condition. Pick up and drop off car were easy, fast and smooth.

The pick up lady was very rude, we also heard her on the phone being extremly rude to a lady that called so it wasnt just is she didnt like. You jist sensed she doesnt like australians or doesnt like people. That really put us off.