Good car but a long wait at the counter

I arrived in Venice at 10:15 pm and the employee at the pick up told me that, had I arrived after 11:00pm, I would have been charged of 45 Euros, a penalty that is not mentioned in the contract "since it doesn't happen often"! This is a very serious and unfair violation of a correct communication to the customers. I am not questioning the choice of the company about charging extra money for late evening pick-ups, I am greatly disappointed that the company doesn't mention it in the contract. I can't accept this way of behaving, I am not going to recommend Sicily by car if this lack of communication doesn't change.

The car was supposed to have a full tank but only had a little over half. I tried to reach them to inform them but could never get through.

Great service. Fast and easy.

Nette en redelijk nieuwe auto. Bij het afhalen ongeveer een half uurtje moeten wachten ivm drukte. Vriendelijke service aan de balie en geen gepush om extra verzekeringen of iets dergelijks aan te schaffen. Bij het afleveren van de auto een vlotte afhandeling.

Goede overzichtelijke website. Eenvoudig proces om te boeken.

Much too long a line to get the car had to wait almost an hour you need more counter staff

Counter agent at Treviso airport was fantastic, absolutely wonderful--- helped me call a credit card company and was incredibly kind and relaxed. The first car had an engine problem as soon as I started out from the airport, and had burning smell. I returned in five minutes, and the mechanic/drop off agent inside the garage yelled and me and called me an idiot, said I did not know how to drive a car and I was ruining his day. Two other rental company agents were there, and clearly saw the car problem, told him to calm down. I went back inside to speak with the rental agent and change cars--- he was wonderful and explained that the company has problems regularly with the gentleman outside. I was able to drive away with a much better, safer, well-running car, but only after the same garage employee said some horrible things to me and threw the new car keys at my face. What happened? I have purposefully chosen Sicily By Car for this important rental, as I have always had good experiences. I will, sadly not rent again. unbelievable, at Treviso.