Very satisfied. The car rental staff were quite patient, and we communicated using translation software without them showing any impatience. When returning the car, there was a small stone chip on the windshield, but we couldn’t confirm if it was caused by us. After discussing with the rental company, no charges were applied. The whole communication process was pleasant. Kudos to the car rental company!

Great! The company upgraded my originally booked car model to a better one. The tires are thick tread anti-slip ones. The pickup location is seven kilometers away from the airport, which is a bit far, and the timing was inconvenient, so I had to wait for a while.

Overall fine. They might recommend insurance, but it's generally not necessary for summer car rentals in Iceland.

The car pickup and exchange process was very efficient. When returning the car, a male staff member even made each of us a delicious hot dog on the spot. Great craftsmanship!

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.