KEFLAVIK INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Excellent throughout!

Excellent service of shuttle from and to airport, easy and fast on deck, car as I expected.

Staff at their office were nice, the inly kinda issue was to find/wait for the pick-up person, I called them and they said the driver was coming. At the office it took about 5-10 mins to do the paperwork and take the car. The car wasn’t new indeed and it had 190k kms of use, but it was all good during the whole week I had it. For the drop off, the person at the counter was very nice and no issues. I saw many complains about faircar in google, but I believe they are improving their service, and at least for this trip I was very happy with their service and car.

All good wirh the booking process with faircar

Excellent service, very friendly,

Had a price drop and refund, excellent service

No issues with the booking, car was exactly as expected and there were no hidden fees. For a car rental company with an off-airport pickup site, it was very easy to get to and from the airport. My car battery died on the first day and they were very helpful with getting it serviced and reimbursed me for the fee I paid.

All very good And very good experience

All Good

I made a reservation for a "Hyundai i20 or similar car" online. When I arrived at the place, they gave me the most basic Dacia Logan. The car did not have the most basic features a car these days has (no parking sensors, no cruise control, not even outside temperature display or even engine liquid temperature display). I did not know it's even possible to buy a car these days with so limited functions. On top of that, the speaker in the back made weird noise, the USB cable didn't charge the phone and the biggest problem, the manual AC button was blocked in one position). I even went back after driving for 2 km and I told the guy working there to exchange the car, but he refused (also being a bit rude in conversation). I would be totally fine with getting the Hyundai i20 they advertised on the website, but I would never have rented from them the car that we got, so I felt a bit cheated on. We had an amazing holiday, but I think we would have enjoyed it more with a decent car.

Platform was ok

The car was good! Tires had studded Snow tire which was needed. The car had good gas mileage too. The only hiccup was finding the meeting point. Maybe we were tired after a long flight or that is was 5AM Iceland time and there was nobody waiting for passengers right outside the door from customs. But we had a hard time finding the driver to meet him to take us to the car.

24/7 office opening hours were super convenient and all staff we dealt with were helpful. The car was not brand new or super fancy but it was very good value for money and was perfect for what we needed.

Platform was easy to use and staff were helpful with enquiries.

A quick and professional service. Landed and was driving away in the car within 30 minutes. Car was clean, good working condition and a great price

Easy to use service, cheapest prices and even got some money back due to Qeeq rebooking at a cheaper price. Will use again!

The car was great, as were the Icerental 4x4 staff. What wasn't good was the shuttle wait to get to the car rental. It was supposed to be every 10 minutes, but was more like an hour wait, which is unacceptable.

Very kind and helpful staff! Excellent vehicle!

Booking worked perfectly! All of my questions were answered.

I would have appreciated some documentation upon the car's return that the car was indeed returned in good condition.

I booked a 4x4 abd did not receive one. The condition of the car I received was not very good. No one to meet us at airport with a sign with my name on. Waited over an hour to finally see a guy with 10 rental car companies on it. City Car Rental was one of them. Shuttle only runs every 30 mins so very crowded and no room for luggage. Check in process was terrible. 2 customer service reps for all those companies. Waited almost 2 hours to wait to check in. So many people waiting. Returning the car was almost as bad. When ai booke with Qeeq, I thought you were the car rental company and not the agent. Next time I will go direct with the major companies ecen if I have to pay more!

Price drop worked well

Always good as i jave been using them for past travels. Good clean cars. Don't hard sell extra insurance as they know our booking covers the excess.

Good pricing and expectations of great deals compared to other agencies

Stuff was very nice and everything went smoothly without any problems.

The car had a good number of miles on the odometer, but it worked well functionally. Only issue was a passenger side wiper blade that needed to be replaced as we encountered a lot of rain.

Car was great, perfect condition for driving on Iceland roads. Pickup and dropoff were hassle free and the shuttle service came in handy.

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.

It was smooth and systematic process for pick up as well as drop off! The vehicle, Dacia Duster had 83000 KM during pick up yet the maintenance of the car was excellent, no dents or major scratches. During pick up, the staff informed about the three minor scratches that the vehicle has and asked to click pictures and videos for reference. No problem whatsoever during drop off too. Actual process of pick up and drop off took 20-25 minutes each but due to other guests to it took time. Will definitely rent a car from Wheego whenever I plan next trips!

It was a smooth experience on qeeq! Expected price drop feature to be more useful but it didn't help much. Overall a great experience and would definitely book on qeeq again!