Everything perfect

The shuttle service right at the airport entrance is extremely convenient, and there is a drop-off service to the airport. The service is truly excellent. The provided studded snow tires ensured no slipping throughout the trip, whether on snowy, rainy, or regular roads. Very safe. It was my first time driving a hybrid car, and since I couldn't hear the engine, I thought the car hadn't started. The staff ended up laughing at me for that.

Pretty good.

There were staff holding signs at the airport arrival hall. We took a shuttle bus to the off-site rental location, which was a 10-minute ride. The car pickup process was quick.

Returning the car was fairly quick, but the airport shuttle runs every 20 minutes, so make sure to allow enough time.

The car felt like it had not been serviced in a long time. It was clearly quite old. The drivers window was broken, so when it was opened and closed it ended up breaking the window seal and allowing wind, snow and rain in. The drivers side brake light didn’t work when it was handed over (realised the second day) and the windscreen wipers should have been changed. Driving in Iceland we had to contend with snow and this car needed to be in far better condition than it was.

Fine - no issues.