It was very easy to book and the price was very good for everything we got. Loved it

The staff's attitude was very good.

Very good, except that I waited for 20 minutes due to traffic. Once I arrived, I just had to sign and take the car, which took only 5 minutes.

Arrived in the evening, arranged a private car to pick us up from the airport to the store.

Very good, staff contacted us in advance and picked us up, no need to wait in line

I waited a really long time to get my car. They need an actual document showing your insurance. Visa and MasterCard are not enough. This really needs to change as it bogs down the whole exchange. Most of their customers are Chinese tourists who are accustomed to providing that but the company hasn’t yet understood how things are done in America.