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Live chat Email us Service Code: 7551521082
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a good price but limited help/communication

Reviewed: Wed, Dec 27, 2023
About SURPRICE RENT A CAR: 8.0 /10
You did not provide enough details about the shuttle from the airport. As a result I had to get a taxi (30 Euro) and on top of that I've lost my jacket in the taxi. I understand the loss is my own responsibility but it took me a while to find a way to the vehicle and I was really tired after the flight. On the way back I already knew the exact location and I knew that a free shuttle bus was circulating between the airport and the vehicle drop off. This information was crucial to the booking.
Small Crossover | Fiat 500x or similar

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Reviewed: Mon, Oct 28, 2024
About SURPRICE RENT A CAR: 8.0 /10
Before picking up the car, you can contact them via WhatsApp. They will send pictures to guide you to the shuttle bus location at Bari Airport. Upon arrival, the customer service is very good. They also offer to upgrade to full insurance on-site. I spent around 250 euros for four days. It's not cheap, but in Europe, it's better to pay for peace of mind.
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Dealing with the accident was very painful. When we called, they asked us to call road assistance, but the customer service was in Italian. Being stranded in the middle of nowhere was really frustrating.

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