Slow check in at Hertz Geneva Airport, great service in Lausanne.

Extremely satisfied

Very good service. Especially when we returned the car an hour late, they didn't charge us for an extra day. Originally, we reserved a Polo, but they upgraded us to a high-end EV version of the Yaris instead, which included features like lane departure warning, emergency collision avoidance, and a rearview camera. The car was also easy to drive, though on the last day the tire pressure was low, so we went to a gas station and refilled it ourselves.

Very satisfied, the staff speaks English and French well. If needed, they patiently use translation software to communicate. Highly commendable!

Quick and easy to find. Simple procedures. Swipe card and sign to pick up the car (Deposit hasn't been returned yet, but there shouldn't be any issues).

The on-site service at the pickup point was great. When we found the vehicle did not meet our needs, they replaced it for free after communication.