underwhelming and rude staff on returning vehicle.

Italy

Reviewed: Fri, Mar 29, 2024

About OK Mobility: 7.0 /10

friendly staff at drop off. Efficient and professional.

About QEEQ: 10.0 /10

We were sold an upgrade to a hybrid electric vehicle - but no instructions on how to do this in ITALY. In fact - no points to charge if you didn't have a local card or account! It was useless and we paid so much extra for fuel economy! THE VEHICLE WAS NOT EVEN ANY ELECTRIC CHARGE WHEN WE PICKED IT UP! Drop off was terrible. Rude staff member at parking location. He preferred to help local italian speakers first and made us wait even though we arrived first. he was rude when he spoke. Tried to tell me we had damaged the car - until I showed him my own video that I took on pick up. Took a long time because we were ignored and then he made it difficult.

Economy | Peugeot 208 or similar

6 day rental

Relevant Reviews on OK Mobility in Italy

Tricia DT

Italy

10 day rental

Mini Van | Peugeot Rifter or similar

OK Mobility

Milan Malpensa Airport(MXP)

Milan

Italy

Reviewed: Tue, Mar 19, 2024

“Easy in and easy out.”

About OK Mobility: 10.0 /10

They were easy to work with.

About QEEQ: 10.0 /10

Ofer C.

Italy

7 day rental

Mini Van | Peugeot Rifter or similar

Reviewed: Mon, Aug 22, 2022

“Good and easy. Would do it again.”

About OK Mobility: 9.0 /10

The car was as promised. Service at the counter was good and quick. The only problem was that I had problems with the shuttle from the airport to the OK-Mobility location. The shuttle driver didn't agree to take me and it took a long time to get there, maybe an hour or so. It would have been helpful to have their phone number. But once at their location, service was excellent.

About QEEQ: 10.0 /10

Booking was relatively easy. Price protector didn't work for me but maybe priced didn't go down.