LISBON - SURPRICE RENT A CAR is a SCAM

Portugal

Reviewed: Thu, May 30, 2024

About SURPRICE RENT A CAR: 4.0 /10

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

About QEEQ: 9.0 /10

Reply by Qeeq:
We are sorry to learn you have unhappy experience. You are responsible for keeping the vehicle clean during your rental period. If the vehicle is not clean enough when you return it, you may be charged a cleaning fee.We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Mini | Fiat 500 or similar

7-day rental

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

Tim Richards

Portugal

1 days rental

Reviewed: Sun, Jul 3, 2022

About SURPRICE RENT A CAR: 6.0 /10

Haley Hansen

Portugal

1 days rental

Reviewed: Thu, Aug 9, 2018

About SURPRICE RENT A CAR: 8.0 /10

There are only two staff members, and each customer takes 20 minutes. Being third in line means waiting for more than half an hour. When I arrived at the airport, the rental company didn't answer the phone. I had to call twice before they picked up on the third call.

J.Gil

Portugal

1 days rental

Economy | Volkswagen Polo or similar

Reviewed: Fri, Oct 4, 2019

“performs good no problem except with the front tier on driver side keeps losing air”

About SURPRICE RENT A CAR: 7.7 /10

little long on peck up the car but workers or ok.

About QEEQ: 8.0 /10

no comments all good.

A.Pechy

Portugal

1 days rental

Economy | Renault Clio or similar

Reviewed: Thu, Sep 12, 2019

“I do not recommend!”

About SURPRICE RENT A CAR: 5.3 /10

It was on the avegage level. I am not satisfied with the staff, they were not flexible, i could only leave the deposit with one bank account and so i had to pay 300 EUR insurance fee to cover the deposit.

About QEEQ: 10.0 /10

D.Ahmed

Portugal

1 days rental

Economy | Peugeot 208 or similar

Reviewed: Fri, Jan 25, 2019

About SURPRICE RENT A CAR: 7.3 /10

The price was 7€ however they wanted to block 1800€ on my CC incase of anything that happens to the car, which is a huge amount and of course I didn't have almost 2000€ , so the other option was to pay 81€ for the car insurance and they would only block 300€ then. So the car rental price was expensive at the end but there was no other options.

About QEEQ: 8.0 /10

LISBON - SURPRICE RENT A CAR is a SCAM

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

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