LISBON - SURPRICE RENT A CAR is a SCAM

Portugal

Reviewed: Thu, May 30, 2024

About SURPRICE RENT A CAR: 4.0 /10

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

About QEEQ: 9.0 /10

Reply by Qeeq:
We are sorry to learn you have unhappy experience. You are responsible for keeping the vehicle clean during your rental period. If the vehicle is not clean enough when you return it, you may be charged a cleaning fee.We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Mini | Fiat 500 or similar

7-day rental

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Haley Hansen

Portugal

1 days rental

Reviewed: Thu, Aug 9, 2018

About SURPRICE RENT A CAR: 8.0 /10

There are only two staff members, and each customer takes 20 minutes. Being third in line means waiting for more than half an hour. When I arrived at the airport, the rental company didn't answer the phone. I had to call twice before they picked up on the third call.

S.Campos Soares

Portugal

14-day rental

Small SUV | Renault Captur or similar

Reviewed: Sun, Jan 7, 2024

“great experience”

About SURPRICE RENT A CAR: 10.0 /10

very good service, car, price, location, friendliness!

About QEEQ: 10.0 /10

Portugal

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Fri, Oct 4, 2019

“Sem condições logísticas e humanas para atender os clientes”

About SURPRICE RENT A CAR: 6.3 /10

Sem capacidade de recursos humanos para atender os clientes na recolha e entrega das viaturas. Estive mais de 60' em pé na fila a aguardar a minha vez para ser atendido. Impossível!!!! Sem condições e não recomendo!!!!

About QEEQ: 10.0 /10

Muito boa relação custo/ viatura / dias de aluguer. Fácil e muito recomendável!!!!

C.Castelo

Portugal

1 days rental

Economy | Seat Ibiza or similar

Reviewed: Tue, Sep 3, 2019

“They should have more staff knowing that August is very busy. We 2 hours to get the car is madness.”

About SURPRICE RENT A CAR: 8.7 /10

This is the second time using and no changes, delays as always. I booked economic car they were trying to give me a mini. Ans

About QEEQ: 8.0 /10

Portugal

1 days rental

Economy | Toyota Yaris or similar

Reviewed: Thu, Jul 11, 2019

About SURPRICE RENT A CAR: 5.7 /10

The wait to pick up the car was extremely long for how few people were in line. It took on average 20-30 minutes for each party to fill out their paperwork and get their car. Surprice was extremely inefficient and slow and understaffed. As a result, we lost 2 hours of precious travel time

About QEEQ: 8.0 /10

LISBON - SURPRICE RENT A CAR is a SCAM

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

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