LISBON - SURPRICE RENT A CAR is a SCAM

Portugal

Reviewed: Thu, May 30, 2024

About SURPRICE RENT A CAR: 4.0 /10

Lisbon location is a scam. When dropping off the car, they charge us for a microscopic spot on the edge of the door which was already there when we rented it out. It wasn't even visible, other clients agreed with us that it wasn't visible but the attendant told us it was our fault and charged us. Either we pay that amount or they will charge us more. Luckily we had the insurance from QEEQ but also from our credit card so we managed to get it back. But be very careful when renting from this location. I had rented from the Pisa location and all good.

About QEEQ: 9.0 /10

Reply by Qeeq:
We are sorry to learn you have unhappy experience. You are responsible for keeping the vehicle clean during your rental period. If the vehicle is not clean enough when you return it, you may be charged a cleaning fee.We will forward your feedback to our supplier and require them to improve their service and vehicle condition. Thank you for your feedback. We look forward to serving you better next time.

Mini | Fiat 500 or similar

7-day rental

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

J.Gil

Portugal

27-day rental

Economy | Volkswagen Polo or similar

Reviewed: Fri, Oct 4, 2019

“performs good no problem except with the front tier on driver side keeps losing air”

About SURPRICE RENT A CAR: 7.7 /10

little long on peck up the car but workers or ok.

About QEEQ: 8.0 /10

no comments all good.

A.Pechy

Portugal

14-day rental

Economy | Renault Clio or similar

Reviewed: Thu, Sep 12, 2019

“I do not recommend!”

About SURPRICE RENT A CAR: 5.3 /10

It was on the avegage level. I am not satisfied with the staff, they were not flexible, i could only leave the deposit with one bank account and so i had to pay 300 EUR insurance fee to cover the deposit.

About QEEQ: 10.0 /10

S.Walker

Portugal

8-day rental

Compact | Fiat 500l or similar

Reviewed: Wed, Aug 21, 2019

“Awful.”

About SURPRICE RENT A CAR: 6.0 /10

Terrible service. We had to wait 4.5 hours to collect our car and another 90mins for the shuttle to get us to the airport after drop off.

About QEEQ: 8.0 /10

Fine.

Gerard

Portugal

7-day rental

Economy | Toyota Yaris or similar

Reviewed: Mon, Jul 29, 2019

“Never again”

About SURPRICE RENT A CAR: 6.0 /10

Waited over 2 hours to rent the car. They charged my card over $1500 for insurance when I told them my credit card covers any additional accident protection. When I rented the car, I explained I would be returning the car on thurs July 25, not sat July 27. They said I would still have to pay till July 27th even though I returned it 2 days earlier. I want those two days refunded back to me, not a good way to do business

About QEEQ: 8.0 /10

The online process was fine, didn’t realize the nightmare I would face using surprice in Lisbon !

Portugal

4-day rental

Compact | Ford Focus Estate or similar

Reviewed: Thu, Apr 25, 2019

“Not worth the savings if you don’t get an effective service. Convenience is not important to me.”

About SURPRICE RENT A CAR: 7.0 /10

The process to pick up the car took so long. People couldn’t find my reservation and did not reach quickly the easyrentcars. Staff not focused on providing a fast service to customers arriving sometime from a long flight and eager to enjoy vacation and not wiling to spend 1h30 for a car delivery. I will not use this service again, as the value for money to me is not worth in terms of convenience.

About QEEQ: 7.0 /10

LISBON - SURPRICE RENT A CAR is a SCAM

Relevant Reviews on SURPRICE RENT A CAR Lisbon Airport

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