What I did not like was the whole insurance thing and how I was basically forced to use your insurance when I had my own coverage. The Agent presented it to me as if I could not use mine. I have never had a problem with any other rental car company with using my own insurance. This was a first. I will not rent from them anymore

I’m local and showed my own insurance information but the clerk charged me for insurance. I brought my own Sunpass transponder but the clerk charged me $5 daily for “activation fees”. The shuttle took almost 40 minutes to pick us up from the airport. The rental car office facility is literally a shak at a repair shop.

They tell everyone there who is using their own insurance, that their property coverage isn't high enough, even though they have different values and the only notice is the liability amount minimum required... thereby forcing everyone to get additional insurance. There isnt communication on how to find the car rental place. Thereby making it a long and confusing search.

We showed up expecting an easy experience and then they try to say that the state of Florida has new strict driver liability laws, and you NEED to buy their daily insurance to comply. This is not true, and is just their own policy to force you to buy their insurance (which makes them more expensive than other rental agencies)

This was the WORST car rental I have ever experienced. There was no wiper fluid, the engine light would not go off, there was a terrible ticking sound from the steering column when you made turns, the air pressure light wouldn't go off, the car was dirty, the pick up experience was terrible, and the FORCED me to take the extra insurance, even though I already had insurance through state farm. NEVER AGAIN.