After completing the car rental formalities at Narita Airport Terminal 2, we waited for almost half an hour before a vehicle was sent to take us to the nearby branch to collect the car. It turns out they wait for a group of renters to complete their paperwork before dispatching the shuttle. I recommend keeping this in mind when planning your schedule.

Very good and convenient. I extend the rental for one day. Times made it very simple and convenient.

On the reservation, i order the Kyushu expressway pass at remark. When i take the car, you staff say can't provide this pass. Why can not reply me early? At last about the extra rent ETC card. Why can not provide this extra service?

On the reservation, i order the Kyushu expressway pass at remark. When i take the car, you staff say can't provide this pass. Why can not reply me early?

Very hard to find location for pickup as had not been given the name of the local agency only a location. Local staff were unable to tell me whether I would need the ETC card for my journey or explain it properly hence we had a lot of problems subsequently using toll roads - an information sheet in English would solve this problem.

The name of the local agency needs to be provided on booking confirmation to help locating easier.

Like: Great car and easy to find location