The woman on the desk hardly spoke english, she didn't give proper instructions to find the car and it took us an hour to find it despite asking 3 times, then I found that she charged me again for the rental even though I had already pre-paid and I have not had that money back yet!

They tried to charge an extra 315 Euros. So we cancelled it.

Appalling check in process; customers waiting ages on keys. No idea of condition of vehicle, collecting in the dark so photos not possible. On drop off tried to claim I was responsible for scrapes as nothing on the sheet.

The worse experience ever! I rent a car through your company a few years ago in Portugal and didn’t have any problems. Ms Lorena at the desk in Mallorca airport gave me the worse customer service I have ever experience. On Friday 8th Feb I rented a car online. I was charged over £10. Terms and conditions said £800 of deposit was going to be blocked on my card. At the airport the woman said to me it’s £1500, when I asked her why there is nothing about it online and it’s not okay she didn’t have an answer. Then I said that I have my own annual insurance and she said you don’t accept it and I have to pay extra. I asked her if someone would go with me to the car to do the check in. She said: „no, you have to go by yourself and if there is any damage this is your problem”. Unacceptable!! I told her: „I’m sorry but I don’t like your attitude” and she replied „And I don’t like your attitude”. I decided to rent a car from AVIS where I got a great deal and I experienced an amazing customer service. I’m a travel blogger and I’ll mention that situation in my upcoming vlog for sure. I’m so disappointed especially that I always recommended interent. Never again. Emi

Like: very friendly at pickup point