Satisfied

There was a scratch that was already there when I picked up the car, but they insisted it was new when I returned it. I had a flight to catch so I didn't argue and paid 300 yuan. Additionally, the paperwork was supposed to be done right after getting our luggage and before leaving the airport. We couldn't find the place and had to ask the airport security to let us back in to complete the procedures.

The company provides excellent service. The staff is very helpful and they offer car pick-up service from the hotel, which is very considerate.

I booked a car with boot since i have few large bags, however i just received smaller car without boot. We were struggling to fit in all of our bags and really put us in cramp space. Need to placed some bags on car seat. Since i am travelling with small kids, i need to take risk of my kids safety. Since we have no option available and considering my kids were tired from long haul flight, i had no choice.