Best price by far, no frills.

This was our first time booking through Routes, and honestly will never book them again. We specifically went with them because we wanted a Jeep Grand Cherokee. However, when we got there, we were told they didn't have any... Not just that they were all booked up, but that they don't even have any in they car registry. They gave us what they thought was of equal value.. a Kia. The the other sites I was looking at while booking had the same Kia's for quite a bit cheaper. But its want a Kia. The free airport shuttle took over 2 hours to pick us up, because they only had one shuttle and had multiple pick up locations through the Vancouver airport. It was also full when it drove by us... We called multiple times (3times) to inform we were still waiting. When we got to the rental building it was a old converted night club, but very very very busy. We waited another hour in line to pick up SUV.

As always Easyrentcars was amazing! The only complaint is we needed snow tires for traveling to Whistler from Vancouver, but no where to select the option. But other than that super easy to book, used the price dropping checker and got the SUV for a little cheaper.

While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.

You have a very comprehensive and convenient app to use, but you need to screen your providers.

They gave us an upgrade that we didn’t ask for. At first we thought it was good but then later realized the car was too big and also used more gas. Also we forgot an item at the rental and they were not very helpful at helping us find it at the location and responding promptly about it. We still haven’t found it. Also it a bit inconvenient to take the shuttle out and in of the airport to get the car and drop the car. Also the parking at routes was small so we had to be extra careful going in and out. It was too tight.

It was easy to find the car however it would be nice if it made it clear that the rental company was outside airport while booking.