A brand-new car with 10,000 kilometers driven, no upselling, and both pick-up and return completed within 5 minutes.

The car is new and the site is spacious.

It's okay.

I arrived in Venice at 10:15 pm and the employee at the pick up told me that, had I arrived after 11:00pm, I would have been charged of 45 Euros, a penalty that is not mentioned in the contract "since it doesn't happen often"! This is a very serious and unfair violation of a correct communication to the customers. I am not questioning the choice of the company about charging extra money for late evening pick-ups, I am greatly disappointed that the company doesn't mention it in the contract. I can't accept this way of behaving, I am not going to recommend Sicily by car if this lack of communication doesn't change.

Very big queue, very slow staff, got worse car than should get.