The car was right for our needs.

All good

All good

Long time on pick up

Super service

We had a terrible experience at goldcar the lady at the desk was very condescending and not helpful at all after a long period of time about the Amex and insurance she was not helpful in any way. We then needed a moment so we stepped out so me and my wife could converse about the insurance deal that goldcar staff was offering and the lady at goldcar canceled the booking without are consent then she did nothing to help as we had just arrived from Toronto. So we are very disappointed and for future reference will never use goldcar So we had to rent with someone else and was a much better experience

10 points

Excellent

Waited too long at airport to be picked up as first van full and had to wait for 2nd car. Long lines at check out counter. Insurance issues. Ending up buying 100€ more on insurance as goldcar made it sound that the insurance I had bought was not good enough. We were tired of the long process and just wanted to get on with our trip so we paid. Not good!!