The process of picking up and returning the car was efficient.

When we collected the car at Bangkok Airport it was tightly parked between 2 other cars and the light was very poor...as a result a few of the existing little dings and scratches were not noticed and so not noted on the hire inspection report. I was relieved that none of these missed points became an issue at the offhire...although I did have my own hire pics which would have helped incase of a dispute.so all in all very fair and most importantly not opportunistic.

Throughout the whole renting procedure it was good. However, maybe work on the refund process. I rented a car for initially seven days. Something came up and I only needed it for five days. The last two days I basically ate the costs.

Easy to find the counter. Car is clean and comfortable. Reasonable price.

I did not receive the booking voucher, thus dropped a request to the customer service to resend me the voucher. Customer service called me the next day and resolved my problem. Good service and definitely recommendable.

I was charged THB 535 for late pick up the car due to flight delay... and it was not stated in the booking condition.