It was raining the day I rented the car. Despite there not being many people renting, there was still a queue, seemingly all from the airport. The lady at the front desk was very nice.

the car I booked was a bait and switch. Basically I paid extra to book a Jeep and when i showed up the rental company said that even though the rental said it was for a Jeep Grand Cherokee, the classification was for a lower vehicle. I ended up with a crap vehicle.

The car was not in great shape. There was residue from stickers all over the car and the side windows. The interior could have been cleaner. Counter staff was not friendly and difficult to understand. The Routes service location was dirty, in poor repair and garbage was strewn all over the ground while staff were sitting around. Not a great impression or great experience.

Your counter service was slow and inefficient. If you don't fix this people will be one and done. Your area is not clean or tidy especially where the cars arw located. Doesn't seem professional

Great value - really nice staff - car was in great condition.

Easy booking platform - good job!