Pretty good overall.

Picking up the car was not very smooth, but everything else was fine. The car model was a bit old. My language skills are not great, but I was able to communicate with the staff. The first car they provided had a fault, and after some discussion, they replaced it. However, the replacement process took quite a long time. Although we scheduled to pick up the car at 11 AM, we didn't get it until almost 1 PM.

Very satisfied

This company is not large, but the staff and vehicle options are very satisfactory and feel like great value. For parents looking to rent a car and need safety seats or boosters, I recommend the Gold Coast branch which offers safety seats for rent at a reasonable price.

counter staff were excellent, flight was delayed they stayed back to ensure I could continue my journey as I had a three hour drive to complete that night.

not sure if the price did drop you took full amount of money and have yet to see any returned. normal practise for rental companies. it would be better to inform customers of how much time they should expect to allow once at the airport to picking up the car.