When we picked up the car in Los Angeles, communication over the phone was timely. The girl who picked us up at the store had a great attitude and recommended places to visit and eat. She also gave us driving tips.

The most important thing is the language. The staff are all compatriots, making communication very easy. This is very important and worth promoting to all compatriots coming to the US to rent cars here.

The front desk was excellent!

The only problem was getting from airport to rental place. No bus service but rental is refunding me the Uber ride there

All good

The car was a 2016 car which is rather old for a rental car. The front tires were not in a very good condition (I would have replaced them if they were on my personal car). I mentioned that to your employees and asked for a different car, but they were very firm not to meet my request.