Everything went very smoothly and quickly, and the service was great. We had some issues withdrawing money from the ATM and needed a Thai translator. The Yesaway staff called the bank for us, which was very helpful.

The service was great. I filled in the wrong time when placing the order, so there was a slight wait, but the procedures were handled quickly.

The airport has a very prominent store. As I wasn't picking up the car on the first day, I specifically asked about some car pickup details, and the staff were very friendly and helpful.

It was a very smooth car rental experience. Although the battery died because I forgot to turn off the overhead light, the insurance company quickly provided free roadside assistance. Later, a motorcycle grazed the car leaving a small scratch, but there were no issues. I'm just puzzled why there was still a faint smell of durian in the trunk despite it being well-packed, almost resulting in a 5000 baht fine.

Caters for Chinese customers. Car provided was a bit old with more than 70k on the clock. Normally this would have been OK but unfortunately it seems the car did not receive enough tender, love and care. So I felt it could fail at anytime which is not what you want with a hire car.