The charges were very transparent. I voluntarily purchased the car rental company's insurance, along with tire and glass coverage. The staff were very polite and explained all the fees clearly. I had booked the 2021 Kia Carnival, but they gave me a 2024 new model Kia Carnival instead. The car was very new, though the right rear door panel made a bit of a creaking noise when driving. It wasn't a big deal since you can't hear it when playing music. I only paid a little over $100 as a deposit via pre-authorization, which was refunded on the third day after returning the car. During my time in Melbourne, I accidentally drove a short stretch on a toll road. The rental contract mentioned that toll charges would be deducted from the deposit along with a small handling fee, but when I received the final bill, no charges had been deducted. I’m not sure how that was processed in the end.

Very satisfied. Got a nearly new car with 300 kilometers, low configuration but with L2 driver assistance, which was enough. Drove 3000 kilometers from Sydney to Canberra to Melbourne in 10 days. Fuel consumption displayed as 8.2. The Subaru Outback has a large trunk, fits 4 people with 2 large and 2 small suitcases (3 suitcases of 28 inches can fit).

Great service attitude, quick procedures, and easy return process

The location was very easy to find, right next to the train station. For car pickup, you provide driver information, get the keys, and the car. I bought full insurance, so just say 'no' to any additional requests from the staff.