Good cars

Very satisfied. Great value for money. We had a minor incident on the road, and they helped us resolve it promptly. Overall, we are quite pleased.

I waited for a long time to get the car because at first the agent allotted a car to me that was not cleared / no key available. Then she could not reverse the process and had to wait for a supervisor which had a difficult time also to switch to new car that was actually available and cleaned on the outside but pretty dirty on inside. No compensation for long wait was offered nor an upgrade . ☹️

I rented a car in Brisbane a few days before and that service as well as the car received were outstanding.

Upon arrival the bus driver was lovely and personable. When dropped off at the rental office, the lady standing at reception did not greet me, despite me saying hello to her, and she proceeded to ignore me while looking at both her mobile and the computer. After 5 mins another man began to assist me but interrupted this transaction with getting on a handheld radio to demand a third person attend the desk. This was the person who picked me up from the airport. He then completed the paperwork pertaining to my rental while answering the phone, the other staff members having disappeared at this point. In all, i didn't feel a valued customer, and although this is the cheapest car hire, is be reluctant to use them again......customer service is much more important than a few dollars to me. If the woman wasn't working, then she shouldn't be at the front desk. If she was working, she should acknowledge customers as they arrive, even if it is to say "I'll be with you in a minute".

Like: Quick, friendly staff . Nice car
Dislike: No

Like: It was smooth sailing from the pick up of the vehicle the great customer service I received. To having no problems with the vehicle it was perfect for my trip to the day I dropped it off. Keep up the excellent work.