We could not process the €1,100 deposit on any of our credit cards- so forced to buy the €300 premium insurance. After car hire finished we were sent a bill for €106 for cleaning fee and let delivery.... this was NOT communicated to us before we took the car hire. So for a $200 car hire we have now payed in total $800 !!!! This is ridiculous. And something we simply cannot afford. We will be contacting our credit card company to dispute the final charge. And very disappointed with this experience. Alan and elizabeth peacock

Terrible customer car on collection outside at cars & cleanliness of car really bad!

Good

Counter staff and pick up staff were very helpful.

Worked well for me.

On arrival to collect the car I was told incorrectly that I had no insurance and had to buy some. This was incorrectly sold to me as I had basic insurance. I tried to cancel but was told to contact them directly which I was unable to. Plus the pin card machine didn't work so an additional amount was debited to my card as a "holding deposit" in case I returned the car without a full tank of petrol. So basically 212 euros later I was able to get on my way. Very unhappy with how the man on the desk lied about the insurance. I am still waiting for the deposit to be credited back again.

Car had quite a few damages, some of which weren’t listed but staff happy to review before we took the car. Still waiting for deposit to be returned- staff advised it could take up to a week which is quite a long time to be out of pocket more than a thousand euros, especially when it was only a small car we hired for 4 days.

A bit strange that AXA insurance documents in Hong Kong dollars, given that we paid in GBP and euros. Unable to give an accurate idea of deposit amount which left us unprepared at the desk.