value for money and flexible time for changing

Car was very dirty. Milleage are very high around 160K It quite stressful to drive, No comfort at all. The steering you need to hold tight all the time otherwise it will bring you to hell.

This is the third time I've used Aucar and each them has been excellent. Friendly, efficient and willing to assist

Good

Pick up experiences (unacceptable) - On arrival I made 29 calls before some answer my call. It took me 1 hour to reach Aucar. I used AU phone number to contact Aucar. - Aucar is really bad with managing their time. They knew how many customer they need to pick up but they failed to full fill their duty. They told me 10-15mins waiting times to pick me up from airport but it actually took them 30mins. Moreover, Aucar told me to walk from other end (avis) to their van (enterprise car rental) and told me to wait for next van because this van is full. So I waited 25 minutes for the next pick up. When next van arrived they told me to walk back to Avis end when they supposed to pick me up from enterprise end because they told me to wait there. Overall, their customer service really poor and timing is unacceptable. It took me 2 hours in the total. Note: It was 44degrees really sunny day. Car conditions: - I booked Compact - Ford Focus or similar but I got upgrade to camry. - There are scratches all over the car. - Fuel tank is not fill up. - Car was looking clean but smells like smoke in the car. It’s really bad. Overall, even though, I got up grade but it’s not so important to me because I booked smaller car for a reason, I want to be able to get around in the city easily. The car was running well but smells really bad.

Car is exceeding my expectations!

Haven’t had real experience with price protection yet so far...

Like: I was very happy with the service that Aucar Rentals provides. A smooth operation. Very clean cars.
Dislike: The car needed filling up but in a way this worked out for me because I went with the agent to fill it up and knew where to go on the way back. Also she showed me the road that I needed to take.