While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.

It was pretty good!

Went smoothly.

Waited 80 minutes to pick up car. They could prepare the daily pickups scheduled so they don't have to start contracts from scratch to speed things up. Will likely not use Routes Vancouver Airport again due to the long wait.

I thought the staff could have talked to me more directly. They seemed to think that I knew more than I really did.

Like: Cheap and clean car
Dislike: Shuttle there and back to airport took longer than I would’ve liked.