Staff were super friendly and pleasant to deal with

Highly efficient, just a simple check and they handed me the keys. Great service.

The car was badly damaged by someone who had previously maliciously scratched the bonnet and doors, it was quite embarrassing to drive around in a car like that.

Everything was fine

It was difficult to find where we actually pick up the car. Needs to be some additional information when booking or before you collect the car. They gave us a car that needs methane gas, but very few stations have this, do was impossible to find this type of gas. Seems unreasonable to hire out cars that you can fill up again! Added a lot of unwanted stress to the trip!

Like: The vehicle was clean and in good condition. In addition, it had both GPL and benzine capabilities so we saved using GPL.
Dislike: We had to turn in the vehicle already washed. In addition, every little scratch gets recorded on case more scratches appear. We were careful and returned the vehicle in great condition, but some scratches should be considered normal wear and tear. Larger and more notable scratches may be worthwhile annotating, but not the small door dings and similar scratches.