Pick Up and Vehicle Condition

I was delivered to the OK pick up office by the shuttle bus and that worked well. However, when I arrived at the office it looked like a refugee camp. There were people everywhere waiting to pick up their cars. OK operate a ticket system and having taken my ticket I had to wait 1 hour and 45 minutes before I was called forward. Once at the desk the process was smooth enough, although the staff member tried to terrify me into buying every conceivable extra insurance. The car had only done 9500km odd but every panel was damaged or marked in some way so I took great care in marking up the sheet of existing damage. Drop off was a breeze and I had no issue re the existing damage. That said, if there is a next time, given the state of the car I would recommend taking a video of the car at pick up, making sure the phone records the GPS and time of the film so as to have some proper evidence in the event of an issue arising later.