Overall, it was okay. Initially, they told us that the 5008 we booked was not available and upgraded us to a larger car. When we got to the parking lot, we saw they had given us two giant nine-seat Mercedes. Considering our road trip would involve many narrow roads, big cars would be inconvenient, so we declined. Then the staff made a phone call and managed to get us two 5008s. I'm not sure why they said they weren't available before. Returning the car was very quick; they barely checked anything.