When we got off the plane, we couldn't find where to go to pick up the car. I finally called. I was told someone would be there in a few minutes. It was about 40 minutes later. Later at the pickup location, it seemed like everyone was disorganized. The woman behind the counter asked if we would take a large mini-van. We had ordered a small Toyota Corolla. We agreed, but would have much preferred a smaller car. The mini-van was so large it was hard to park, and worse on gas.

Car was not the one we booked--needed a small car for my partner to drive, and received a very large Jeep vehicle that was difficult to enter, exit, and to park.

The gentleman with the radio voice at the desk was amazing. When we got car it smelled like fish but they fixed up

I’m happy

It is only Routes company didnt accept Ontario G2 license，other companies do accept it. It is unconvenient for that.

Like: I was upgraded to a much higher end vehicle and it was also brand new (less than 500 km)
Dislike: Check in took a little longer than typical