The entire process was quick. The attendant was very enthusiastic, drove the car to the entrance, and patiently explained everything.

Only took a few minutes

The rental environment is very comfortable, it's very close to the train station, and they gave lots of gifts for the kids.

Counter staff very friendly and efficient

Fantastic service from customer services when I called with a question

The process of picking up the car took too long. There was a very long queue that moved very slowly. When we were finally served the person, although very nice and helpful, answered the phone while assisting us and had a 10 min conversation with another customer. He also was interrupted by other members of staff and had to stop serving us to speak to them - not great customer service!