AVIS CAR RENTAL REVIEWS

The guy at pickup was an Indian dude. His accent was a bit hard to understand, but overall he was really friendly. He didn’t try to push any extra insurance on us, and the child seat was sorted perfectly.

I always go for the highest coverage so I don’t have to stress about anything. Super convenient.

The wait in line was pretty long.

The staff were super friendly and really attentive.

Super convenient right at the airport.

The staff at the store were really nice and patient. The only downside was that the car was pretty dirty when I picked it up. I had to spend a long time cleaning it myself, and then realized the guy was actually using a mop to clean the inside of the car.

Staff were friendly and didn’t try to push any extras.

I bought the insurance from Zuzuche and was worried the counter staff might try to push Avis’s own insurance, but none of that happened at all.

Refunding the deposit took a bit longer than I expected.

Super convenient to use.

Pretty good overall.

Super straightforward process with no hard sell at all.

Got the car picked up in under a minute after I arrived, even 30 minutes earlier than my booking. Service was excellent.

Pickup was super smooth—the car was parked right at the Hilton hotel lot, just a short walk away, really convenient. The car was basically brand new and felt freshly washed, with that clean, fresh smell.

Fast and hassle-free.

Service was just so-so, the staff seemed pretty average in terms of attitude.

The first car they gave me was a VW sedan. After two days all the warning lights came on, so I went back to the rental office to swap it. They handled it really quickly and upgraded me to a smart Buick SUV, which was great.

After landing at the airport, I decided to upgrade my original booking to a Mercedes-Benz CLA. I paid an extra £40 plus 57p tax, and the nice thing about the upgrade was that I didn’t have to return the car with a full charge.

AVIS closes at 3 p.m. on Saturdays. That day I couldn’t find the key drop-off box, so I didn’t manage to return the keys before they closed. To avoid any misunderstanding, I emailed AVIS right away to explain that the car had already been returned, but since I couldn’t locate the drop box, I took the keys with me and would bring them back first thing the next morning.

Early the next day, I went back to the branch just to return the keys. Thankfully, there were no extra charges. The staff later told me the key drop-off box is mounted right up against the wall and is really discreet, so it’s easy to miss if you’re not looking carefully.

The AVIS staff member who helped me this time was very patient and had a great attitude. He even suggested that I could contact him directly next time I need to rent a car, which felt really thoughtful. But now my biggest concern is actually the insurance. When I booked through QEEQ before, I used the insurance provided by the Chinese platform, which I’m familiar with and find easier to buy, communicate about and claim on. If I rent directly in the UK in the future, I’m not sure how I should arrange the insurance, what level of coverage is really necessary, what protections I shouldn’t skip, and how straightforward the claims process would be if something happened. Those questions still make me a bit uneasy and confused.

Super convenient from start to finish.