AVIS CAR RENTAL REVIEWS

The pick up was slow, 25 minutes, despite there only being 3 people ahead of me in the queue, but at least it was in the terminal.

Booking worked well and the price drop guarantee worked with a reduction on the original price.

The car was great and the whole experience was great including the return of the car really efficient, however the car pick up took 40 minutes as the counter was understaffed or inefficient

All good

The car was immaculate and nearly new. The staff were very friendly and welcoming. No complaints what so ever. Would definitely use again.

Great value - will definitely use again.

I received a Link&go which is a high tech/computerized car. No explanation regarding the use of the car or the computer. At drop off the man did not know how to work the computer either and was asking us where he could find the total mileage? We lost precious time there!!

all good!

Fabulous car wish I could have taken it home with me

Relatively easy to book but no alterations after confirmation which meant cancelling and rebooking

Móvil en buen estado y cumplió mis espectativas

Muy buena plataforma con buenas alternativas.

Good cooperative stafff, car was good also But pickup location is hidden and not easy to find. Other than that, great experince. Will recommend to use it.

always great :)

I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one. Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel. The process of the replacement could have been much faster, not very good communication with service providers.

Reservation process was simple, fast & convenient.

La voiture que j'ai eu en premier, très jolie voiture,une Genesis 80, as due être retournée au comptoir car elle devait subir une maintenance. La deuxième voiture,en échange, Mazda 5,sortait de révision mais indiquait quand même une batterie de clef de contact faible. J'ai changé la pile,ayant peur de rester coincé . La deuxième voiture était moins propre que la premiere. Pensez a donner une voiture révisée pour les locations longues. Enfin,un détail qui est important,la première voiture avait un gps et pas la deuxième,ce qui est un problème.

Sur le site tout s'est bien passé. Bonne remise,très satisfait du service.

One of the fastest counter services I’ve had.

Counter staff very friendly and efficient

Fantastic service from customer services when I called with a question

The car seatbelts were missing the button that stops the buckle getting lost. The wipers left water on the windscreen and the screen wash left greasy smears on the window making driving at night were difficult.

Good

La prise en charge au Complexe Desjardins, à Montréal, est toujours agréable. Service attentionné. J'ai obtenu un surclassement de véhicule et on m'a permis de le remettre à l'aéroport, ce qui m'était très commode.

Je dirais que le processus était clair. Le "Price Drop Protector" n'a pas fonctionné, mais on m'a envoyé un avis pour me le confirmer. Je trouve que QUEQ envoie trop de messages par courriel et qu'il y a trop d'offres complexes supplémentaires.

Good service at the pick up stage. worse service at the drop off stage (no person in charge, unclear process, lot of time waiting)

Good service, but the "better price" process didnt work

Yes-Buick Enclave was a suitable substitution for to originally designated Nissan Pathfinder

Avis did not accept third party insurance in Costa Rica. The cost of their required insurance was not advertised anywhere, and doubled the cost of the rental car. Other agencies cost far less for their required insurance.

The car didn’t match the one I rentes. I rented a Toyota 4 RUNNER specifically for the purpose of my trip, turns out ai get a Ford Edge non compatible with my requirements for this trip.

If You have any problem any kind of problem everything becomes a nightmare.

you must Show CLEARLY what to do if any problem appears.

Offered an upgrade at pick up. Although this was additional cost the car was terrific. The staff were polite and very helpful,

Me quieren cobrar un cargo de 149 euros o dolares.