No había autos disponibles como el reservado, nos hicieron un cobro que se supone se reembolsó y no fue así, caótica logística de entrega el tiempo en fila fue mayor 180 minutos
The line up ridiculously long. Only 1 staff member. Over an hour wait to get to the counter. Confusion with key to match car and stall number. I will pay more next time to avoid Avis car rental.
Never again. - worst service
“Straight-forward booking and renting. Good service.”
About AVIS:10.0/10
Everything good.
About QEEQ:10.0/10
Everything OK for booking. I am not convinced on the insurance though. Luckily, I did not need to use their services. I was told during pick-up that for any incident I have to pay all the costs and then recover from the insurance.
Vehicle itself was clean and counter staff helpful but the car was not full (closer to 90%) and it also had only a 2% charge. As a hybrid, I'd expect better. Due to the small gas capacity, we were suddenly on empty during our initial journey.
We were greeted by the Avis personnel at the airport pickup for assistance. We approached the extra care. All steps were handled professionally and efficiently. The Avis employee in charge was especially helpful. His name is Shon Middleton, and I want to thank him for outstanding customer service! He followed up with me to ensure that we found the car to our liking. That’s exceptional customer service!
“Terrible, would never rebook with Avis in Bloemfontein”
About AVIS:2.0/10
It was a terrible experience, we had to pay in even though we paid the whole rental fee through QEEQ, the car we received was an “upgrade” from them but it was in fact smaller, dirty, smelled and had stains on the seats. They did not even find our booking and didn’t take our booking confirmation email from QEEQ as proof.
“Avis Car Rental through QeeQ
Easy booking process and easy pick up of clean very good car.”
About AVIS:8.0/10
Overall this was a very good experience. Booking was easy and the pick-up location easily found The car was very clean and in very good condition. This was the second recent booking for a rental at this location. It was an Avis rental and I have rented many times from this office - always a good experience.
About QEEQ:10.0/10
Not sure if the Price Protector thingy worked for me. I'll be renting another car from this location soon through QeeQ.Com.
Would have been nice to have a blue parking disc, first time I have received a car without it. Had a question on the rental, provided with wrong email and phone number for the local branch, corporate email went to the UK and were promised an answer in 'normal response time' still waiting..
Guy who served me was awesome. Super efficient and was on the road in no time.
About QEEQ:10.0/10
Liaised with Avis via WhatsApp for us. We had delays on the flight into Seattle and the Amtrak over into Canada. I was worried we would arrive too late for pick up. They communicated with Avis brilliantly. Made it to pick up at 12:05 and they shut 12:30am
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