There was a long wait time to get the car key after the registration is complete. None of the staff cared about telling how long it is going to take to give the key.

Gas tank wasn't full ... difficult to manage how much you need to fill before returning the vehicle. No enough staff ... have to wait for a long time. Parking lot is small and tight ... have challenges to drive in and out.

Chaotic organization, 90 minutes needed for return, inefficient shuttle, 4 person van instead of mini-bus. Almost missed my flight due to all of this. The good thing was I got upgrade from sedan to SUV, but the car was not clean, remnants of a For Sale sticker on the passenger window. Apperently the car was a recently purchased used car but it performed well.

45 minutes to process us too long. That's not on the staff. You need more people

Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great. Would definitely use Routes again when I’m back in BC.

Good platform probably one of the best brokers.