Amazing price, car was fine, process was a bit confusing.

We’ve rented from Routes before with no issues, but this trip we had several. The office appeared to be busy and understaffed. The women’s restroom was out of order the entire 2 weeks we had the cars. The first car wasn’t clean and the check engine light was on. The window washer fluid was empty and upon refilling, emptied out immediately. We exchanged the vehicle and the new one was clean but had an annoying loud rattle coming from the dash that we couldn’t quiet. Shuttle was quick and easy.

Smooth process, no issues!

Awesome experience fair exceeded my expectations. Will use them again given the opportunity. Don’t forget to bring you proof of insurance with you at checkin.

Great rate and car

The process to pick it up was terrible nobody new anything I had to call several times, then coming back they told me 15 minutes for a shuttle I way 45 minutes plus.

Routes is off-site and not in the new car rental building at ORD. It was not difficult to get to, but required a second van trip. Person behind the counter seemed anxious to leave and not very friendly, but the process was smooth and efficient. A Jeep Wrangler was substituted for the Rogue. It is very boxy and not fun to drive as it was very windy. When we got the car, no one volunteered to go over the controls and features. However, when asked, one outside worker did a pretty good job of showing them. It is easier to get in and out of Routes than it is the car rental building at ORD.