As soon as I arrived at the airport, I spotted the pickup person. It was just a 10-minute drive to the car rental location. There were four counters handling the process, but the wait to pick up the car was quite long since they go over the insurance coverage details with everyone. Back home, I bought full coverage insurance on the platform, which was convenient and cost-effective. There were no issues during pickup or drop-off, the car was in good condition, and everything went smoothly.

Overall, it's pretty good. Although the car has clocked over 100,000 kilometers, it performed excellently during the trip in Iceland and was quite easy to drive.

The clerk at the counter insisted that we needed to purchase insurance even though I was pretty sure I already had. After picking up our car and heading to our destination I looked back through my e-mails and have an e-mail that states "avoid buying additional insurance at the counter" with a receive and proof of insurance. Upon returning the car, and bringing this, and the e-mail, to their attention they told me too bad and they would not refund me my 250+ USD. The car was great, customer service was horrible.

Staff members were incredibly polite, friendly, and attentive. Car presented previous damages and had minor issues (no usb/aux/Bluetooth; passenger's window would not seal properly and would slowly go down every 15 mins)