The car rental service in Spain is very straightforward, I've fallen in love with road trips.

Process of collecting terrible. Large queue. There was a ticket system for the queue that wasn't clear / signed, so we stood in a queue for ages before realising we needed a ticket, which put us to the back of the queue again.......

What I didn't expect was to find that I had been charged nearly 300 euros for additional insurance I wasn't offered and I didnt want. I feel totally betrayed by goldcar and I won't be using them in the future. Their actions amount to fraud.

Booking was as expected

I’ve want to make a compaint about the services of Goldcar from Barahas AirPort Madrid . When I’ve arrived today morning to pick up the car they said that I have to pay for the car the following taxes:65 euro insurence or 2000 euro depozit although I’ve paid full insurence on the kayak site, 35 euro fuel tax, 118 euro fuel depozit. The employees of GoldCar acted very unprofessionel with me, they didn’t help me to get in touch with you to resolve the situation, they said they I have to search for your phone number myself, and I didn’t find out, they said I can’t understand. All these made me to give up their services and book a hotel room, because I have a flight in next 24 hours.

Easy to find , quick and nice staff. For all those people having problems with extra charges etc : READ TERMS AND COND carefully , everything is in there, you MUST choose FULL/FULL option otherwise you will pay a lot for full , also all additional charges , you can avoid them by paying little bit more at start .

Easy to book , but read everything carefully . For all those people having problems with extra charges etc : READ TERMS AND COND carefully , everything is in there, you MUST choose FULL/FULL option otherwise you will pay a lot for full , also all additional charges , you can avoid them by paying little bit more at start . It is cheap option to book by this site but make sure you choose full/full and buy additional cover which is cheap as well .