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Awful experience. Impossible to reach easy rent a car when I had an issue at pick up. Noone answered

Reviewed: Tue, Jul 16, 2019
About OK Mobility: 6.3 /10
Stay sway from this company. Price is cheaper, however the experience at the rental place is terrible. 1. Good luck to have find the shuttle once you are at the airport. Then, it is not coming every 10-15 min, but more like every 30min or more. It took us over 1hr from when we got our luggage 2. You finally arrive at the rental place, take your ticket and be ready to wait for your turn. Another 1 hr 3. Car was great 4. Drop off. Be ready to also spent time returning the car and wait for the shuttle. We almost missed our plane. Plan at least 2-3h 5. I would pay a little more and rent from another company
Standard Crossover | Nissan Juke hatchback or similar

Relevant Reviews on OK Mobility Barcelona Airport Terminal 1

Dolores Samuel

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Reviewed: Thu, Jan 4, 2024
About OK Mobility: 10.0 /10
Excellent service
About QEEQ: 10.0 /10

Justine T

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Medium SUV | Volkswagen Tiguan or similar
Reviewed: Tue, Nov 26, 2019
“Good car, but I wouldn't recommend OK RENT A CAR in Spain, not really flexible nor friendly”
About OK Mobility: 5.7 /10
I used OK RENT CAR twice in Portugal, and that's the reason I wanted to book with them in Spain too but I was really disappointed. First I tried to call them and warned them that we might be a bit late due to flights delays, and the lady was not really helpful" Wel you only have one courtesy slot, otherwise you need to cancel", and of course I told her that I don't want to cancel, it was just if they could hold the car in case. Anyway, the second problem was to find the actual pick up guy in the airport. I had to call because no one was there with a sign or something, turns out the van wait up like 10 minutes from the terminal, and he almost didn't see us and drove away without us. We would have no clue if I didn't call. When we arrive ar the car rental agency, there was no greeting and the counter guy was a bit difficult. First with my credit card, when he kept saying "Miss this is not a credit card" and I am like yeah it is. Do you have another one? Look I am renting cars once a month and I have been using this card and never had an issue with it, so please take it. After 5min he finally decided to try. The second thing was when we needed to do the initial check-up of the car, he just gave me the paper with a pen and said: "Ok bring me back this". I found it super strange as normally they come with you and do it with you to make sure everyone is happy with it. "No miss in our company we do not do that". Well, the same company in Portugal does it, to which he replied really pretentiously "well maybe they are not busy with their 3 or 4 bookings a day". I was like, hum the rental agency is pretty empty now ( it was 4 members staff, and only us and another couple trying to rent). When I brought back the sheet, he made me do it once more, because according to him, I put "too many details", what a waste of time! The car wasn't perfectly clean but at least it was comfy. Anyway, all this to say that if I go back
About QEEQ: 10.0 /10
I was really satisfied with the booking process once again, I had a voucher to use so this booking didn't cost me a lot. Nothing else to say

M.Scheinkman

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Standard Crossover | Nissan Juke hatchback or similar
Reviewed: Wed, Jul 17, 2019
“The car given wasn’t in the right category”
About OK Mobility: 7.3 /10
Poor service if you don’t pay extra 18€ to be treated as a client.
About QEEQ: 10.0 /10

F.Moen

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Mini | Peugeot 108 2 Doors or similar
Reviewed: Sat, Jul 6, 2019
“Shitty”
About OK Mobility: 4.0 /10
Will never ever rent car again from this company. Didn't answer phone, poor description of pick up location. No sign no info other than couple of line in booking confirmation that was not even good English. I will not recommend it too anyone and write my objective review online as well

T.Ghinn

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Mini Van | Peugeot 5008 or similar
Reviewed: Fri, Jun 28, 2019
“Easy and convenient.”
About OK Mobility: 8.3 /10
Friendly and efficient staff. Quick pick up and drop off. No delays, no issues.
About QEEQ: 8.0 /10
Easy to use and find a good price.

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