Excellent service.

The service was very friendly.

The rental environment is very comfortable, it's very close to the train station, and they gave lots of gifts for the kids.

Closed early so we had to drop car for night rather than return at drop off.

The process of picking up the car took too long. There was a very long queue that moved very slowly. When we were finally served the person, although very nice and helpful, answered the phone while assisting us and had a 10 min conversation with another customer. He also was interrupted by other members of staff and had to stop serving us to speak to them - not great customer service!