Exceeded expectations as always

It took over 2 hours for our car to be ready. That was completely unacceptable.

I had never heard of bargain before. I was price motivated and they were cheapest. Pick up was very easy, though the counter was quite busy and the car wasn't quite ready. They asked if I wanted insurance, I said I had travel insurance that included rental car excess coverage, they were fine with that. The car was clean and in very good condition,. They had marked all previous dents or scratches on a report for me. I bought the car back undamaged, and did a key drop return, my deposit was refunded in about 1 or 2 business days. I got a great price, andgreat service. I could have paid much more at another company, but why do that?

My bank charged me an overseas transaction fees, even when I'm in Australia, booking an Australian car, because the app is based in another country

Will be good to have shorter waiting time during pick up at the counter.

Easy but the promotion code could not be used for some of the car rental companies. Good to have more promotion and discount.

Bit confusing as to who is who in this process; Trip v Bargain v EasyRent? Desk at Hobart not signed so followed map link sent to us in email and ended up in car park at rental kiosk no longer used by anybody. Apart from the confusion on pickup, the experience overall was really good; staff at airport were great and car was clean, economical and very well priced.