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Live chat Email us Service Code: 6454540308
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Bad experience with Routes.

Reviewed: Mon, Jul 29, 2019
About Routes: 5.3 /10
Customer service was terrible. The shuttles to get from the airport to the rental place were very full, so we had to wait a lot to just get to the rental location. Then, we had to wait even more there to get out our car. In addition, they made a mistake when preparing our car, so we were charged twice, although the fixed it in the end, it was an inconvenience.
About QEEQ: 10.0 /10
The process to rent a car was seamless, however since Routes was not that good, I wish there was a better way to see what people have to say about rental companies before renting a car.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

F. de Jong

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Oct 10, 2019
“Chaotic”
About Routes: 5.3 /10
Chaotic organization, 90 minutes needed for return, inefficient shuttle, 4 person van instead of mini-bus. Almost missed my flight due to all of this. The good thing was I got upgrade from sedan to SUV, but the car was not clean, remnants of a For Sale sticker on the passenger window. Apperently the car was a recently purchased used car but it performed well.
About QEEQ: 8.0 /10

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Mon, Sep 30, 2019
About Routes: 8.7 /10
Waiting time for shuttle to and from airport was a long time
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Aug 20, 2019
“Good value, if a little slow.”
About Routes: 8.0 /10
It had sticker glue on the side window (fairly large) that was a little embarrassing. I would’ve appreciated if not being on the car.
About QEEQ: 9.0 /10
I waited a fair time for pick up but some other folks said they’d been waiting almost 40 mins to be picked up by the shuttle. I would now only use your service when I expect to have tons of time.

W.Chung

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Medium SUV | Nissan Rogue or similar
Reviewed: Mon, Aug 19, 2019
About Routes: 9.3 /10
Got an upgrade on vehicle size at no extra charge. First ever experience to require proof of car insurance since I did not want to buy their coverage!
About QEEQ: 10.0 /10
All was good

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Economy | Kia Rio or similar
Reviewed: Wed, Jul 10, 2019
“Great value”
About Routes: 9.3 /10
Took atleast 30 mins to get set up at the counter but it was a slow but generally smooth process. Lady behind the counter was nice
About QEEQ: 10.0 /10
Price was great !

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