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Live chat Email us Service Code: 3265357082
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Reviewed: Mon, Jul 29, 2019
About Routes: 8.3 /10
Waited 80 minutes to pick up car. They could prepare the daily pickups scheduled so they don't have to start contracts from scratch to speed things up. Will likely not use Routes Vancouver Airport again due to the long wait.
About QEEQ: 10.0 /10
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Vancouver Airport

Ingemar Katrine

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Reviewed: Thu, Oct 24, 2019
About Routes: 6.0 /10

Elma Ferdinand

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Reviewed: Wed, Feb 5, 2020
About Routes: 10.0 /10
The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.
About QEEQ: 10.0 /10

D.Sampson

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Mon, Jul 29, 2019
“This rental experience was a calamity of disorganized staff and unprofessional efforts by Routes !”
About Routes: 3.3 /10
The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm

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Special SUV | Jeep Wrangler or similar
Reviewed: Wed, Mar 27, 2019
“Great car, pick up took a while.”
About Routes: 7.7 /10
Car was nice, they only started to clean it when we arrived so had to wait.
About QEEQ: 9.0 /10

Merchant

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Intermediate | Honda Civic or similar
Reviewed: Sat, Dec 15, 2018
“Brand new cars. Very helpful staff”
About Routes: 10.0 /10
Got a brand new Nissan Rogue as a free upgrade. Amazing Service.
About QEEQ: 10.0 /10

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