The staff tried to sell the extra insurance with telling the scary things.

On arrival night there was no meet and greet,i phoned the number provided it did not ring out. I asked a taxi driver if he knew goldcar lucky he did I had to pay him 10 euros. When I got to goldcar the guy charged me 21 euros extra I don’t know why he tried to explain but I could not understand him not happy with hidden charge,I had the full insurance and brought the car back full tank but did not get my 21 euros back.

Terrible experience at picking up the car here. Just because I didn’t want to purchase their own insurance (because I had an insurance with a third company), they treated me in very rude manner. The guy seemed offended and started telling me that I was the only one doing such a thing and when I ask you to give me a piece of paper where he wrote all the conditions of the deposit I was paying he throw it to the bin in such a theatrical way saying that that paper was his (he should have studied drama instead of being a mediocre rental car assistance). Then he made me sign the contract when it said that the card did not have any scratches when I have not had seen the car and I politely asked to see the car first. He shouted at me saying that that was normal procedure. When I arrive to the car there were scratches so I had to make them come to the car and amend the contract by hand.

They obliged me to pay a EUR 1.200 deposit for a 2,5-days rental of a Fiat Panda, even though I had purchased the full coverage insurance package from AXA. Furthermore, if you intend to pay with a Greek credit card, don't choose this company, as its POS is connected to a bank account in Spain and transactions are likely to be rejected due to capital controls. Terrible behavior by the counter staff. Too long waiting time, 2 employees at the counter who were also delivering and receiving back the cars.

Like: Good quality of car, short time on picking up and dropping off.
Dislike: Very high cost of insurance, 98eur just for few days!! Insurance for one year for this cost is 7.300eur, that is the most expensive insurance that I ever heared!!