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Live chat Email us Service Code: 1934450082
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Weird, shady company that I would not use again.

Reviewed: Mon, Aug 5, 2019
About EZU: 5.7 /10
This is definitely an upstart company that is bizarre. First, you wait for A LONG TIME to get the shuttle, then you're taken to the rental car office, which is basically an office building, which is nondescript. The rules for taking a car here are much more strict than a typical car rental agency- no messes, no spills or you get an extra charge. It took A LONG TIME to get the car with no wait, cant imagine what it would be WITH a wait. We luckily got the car back without incident. Another thing, they open at 8am, so if you have an early flight, you need to book with someone else, because you have to ask for an early drop off, and it's not guaranteed.
About QEEQ: 10.0 /10
Economy | Toyota Corolla Hatchback or similar

Relevant Reviews on EZU Melbourne Airport

Alan.S

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Economy | Toyota Corolla Hatchback or similar
Reviewed: Tue, Jun 4, 2019
“Overall great experience with some minor improvements!”
About EZU: 9.0 /10
Overall great! Once of his driver/staff was very friendly and helpful to explain some of the local signage! Also, we were given an upgrade of my car due to unavailability of Corolla Hatchback. However there are some hidden cost we need to be aware, like 'toll' device, different type of insurance which we were informed before taking the car, where you can't really do much since you're there.
About QEEQ: 9.0 /10
Overall great platform for getting good deal. It will be good to specify the size of luggage or even the size of boot (in cm dimension). I struggle to find the information. Also if possible to share some of the hidden cost example toll device. Which is not a big deal but to make the transaction more transparent.

J.McDerment

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Economy | Toyota Yaris or similar
Reviewed: Sat, Jun 1, 2019
“I was forced to buy insurance by customer service I already purchased online.”
About EZU: 6.7 /10
Refer to above. Cost me 70 dollars more than I paid
About QEEQ: 8.0 /10

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Economy | Toyota Yaris or similar
Reviewed: Thu, May 23, 2019
“I wouldn't rent from them again...”
About EZU: 4.7 /10
EZU is a very small rental car company. Both times we picked up the car, there was only one staff handling multiple customers. So we had to wait for a long time before the group in front us was finished. When we dropped off the car, we ended up being 30min later due to the traffic. The staff charged us 5 times of the daily rate as penalty!
About QEEQ: 8.0 /10

H.Hunt

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Small SUV | Nissan Qashqai or similar
Reviewed: Thu, Apr 25, 2019
“Great service”
About EZU: 10.0 /10
Exceeded expectations Free upgrade to a Nissan X Trail which was near new
About QEEQ: 10.0 /10
Easy to use

M.Ward

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Small SUV | Nissan Qashqai or similar
Reviewed: Thu, Apr 11, 2019
“Very good.”
About EZU: 8.7 /10
Had to call a local number for pick up so that cost a lot from my UK mobile. Was surprised at no courtesy phone in arrivals area. However, we did receive a nice model upgrade from Qashqui to X-Trail which more than made up for that.
About QEEQ: 10.0 /10

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