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Search for Routes Car Rentals in Chicago

Poor customer service

Reviewed: Thu, Aug 8, 2019
About Routes: 5.7 /10
only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.
Nissan Rogue image
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Chicago Airport

M.Pitt

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Tue, Jan 21, 2020
“Great service, clean cars.”
About Routes: 9.7 /10
Would be good to give time estimate to reach the Routes desk, it took me about 30 minutes to find the place.
About QEEQ: 10.0 /10

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Economy | Kia Rio or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, Sep 20, 2019
“Reasonable rental cost at the expense of a bit of inconvenience picking up the car”
About Routes: 8.7 /10
This is an off-site location on Mannheim Road south of ORD. The pick-up involves taking the airport shuttle to the rental car center, then calling Routes for a pick-up. (Two shuttles altogether on pick-up.) Getting back to the airport after returning the car was easier, though: The Routes shuttle dropped returning passengers directly at their terminals rather than at the rental car center -- a nice touch.
About QEEQ: 10.0 /10
Reasonable rental price.

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Intermediate | Toyota Corolla or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Thu, May 9, 2019
About Routes: 7.3 /10
Car was about what I expected. Difficult to find place. They will put a 400$ hold on a 20$ rental on your credit card, simply bc they are a smaller company. It would be nice to know ahead of time bc they return it in “3-5” business days. It’s been 3 and I don’t have it back, which makes me nervous. In hindsight, would rent from bigger companies in the future - less hassle.
About QEEQ: 8.0 /10

M.D.

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Medium SUV | Nissan Rogue or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Wed, Apr 24, 2019
About Routes: 9.7 /10
Free upgrade to Jeep Wrangler. Nice!
About QEEQ: 10.0 /10
post image

F.kamaledd

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Premium SUV | Jeep Wrangler or similar
Routes
Chicago O`Hare Airport(ORD)
Chicago
United States
Reviewed: Fri, Sep 14, 2018
“Best car rental choice”
About Routes: 9.8 /10
Like: Good service, good car choices, and excellent price.
Dislike: Pick up from airport took lo ge than usual. Shuttle buses of other car rentals are more frequent

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