Overall it was cheap and easy

It's okay. They picked us up at the airport and took us to the car rental location promptly. Quick and efficient car collection and return, all done in a few minutes.

It's acceptable.

We booked Ford Focus, but got a better car (Toyota Camry), were quite happy about it. Pickup and return was very smooth.

Very shift people, gave me a big car with terrible cigarette smell then swap that car for big SUV, which is not my use. they push you to get what ever they have regardless of what you have booked. car looks good outside but inside dust and stain/sticky steering wheels, seats, door handle etc.

As a first time driver in Melbourne, it will be very helpful that the rental company provide information on the parking rule and traffic ruling, esp when parking in CDB area. Our learning was not easy and it took us a while to figure out how it works. Traveling on those roads with city tram proves another challenge as our first visit.