Very smooth process and service was way better than I expected.

Service at the rental company was decent. We arrived late, but the platform still helped contact the rental office and sort everything out so we could pick up the car without issues.

When picking up the car, the staff were very patient in walking me through the contract. But since it was a hybrid, when I immediately asked them to show me how to use it and explain the key things to watch out for, their attitude suddenly got a bit impatient. Maybe it was partly the language barrier, but still, I really hope the rental company’s staff can stay patient—after all, we’re the customers.

Pickup was pretty quick, but the line for returning the car was really long. Be extra careful when you pay the highway tolls at return. The staff quoted me a really high amount and I was sure it shouldn’t be that much, so I asked to see the breakdown. Turns out they’d added at least 200 lira by mistake. Always ask them to show you the detailed charges.