Probably because I’d already filled in everything by email, both pick-up and drop-off were super quick and easy. I didn’t get the exact model I booked, but they gave me one in the same category, so that was fine. The only real issue was the car was clearly not cleaned at all—the floor mats still had sand and dirt on them. It felt like they were basically forcing me to pay the extra €15 cleaning fee. Apart from that, everything was great.